Privacy Policy

GOLD FACCTS LIMITED (trading as GOLDEN ESSENCE HAIR) Last updated: [Insert Date]

This Privacy Policy explains how GOLD FACCTS LIMITED, trading as GOLDEN ESSENCE HAIR (“we”, “us”, “our”, or “the Salon”), collects, uses, stores, and protects your personal information. By using our services, booking appointments, or visiting our website, you agree to the practices described in this Policy.

  1. Information We Collect

We collect personal data necessary to provide our services safely and effectively. This may include:

  • Identity information — name, date of birth (if required for age‑restricted services).
  • Contact information — phone number, email address, postal address.
  • Appointment information — booking history, service preferences, patch test records.
  • Health information — allergies, sensitivities, medical conditions relevant to treatments.
  • Payment information — card details processed securely by third‑party payment providers (we do not store full card details).
  • Digital information — IP address, browser type, cookies, and usage data when visiting our website.
  • CCTV footage — if CCTV is used on the premises for safety and security.
  1. How We Use Your Information

We use your personal data for the following purposes:

  • Managing appointments, bookings, and service delivery.
  • Conducting patch tests and ensuring treatment safety.
  • Communicating confirmations, reminders, and updates.
  • Processing payments and issuing receipts.
  • Maintaining accurate client records for legal and insurance purposes.
  • Improving our services and customer experience.
  • Complying with legal obligations and regulatory requirements.
  • Protecting staff, clients, and property through CCTV (if applicable).

We do not sell or rent your personal data to third parties.

  1. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract — to provide the services you have booked.
  • Consent — for marketing communications and optional data you choose to share.
  • Legal obligation — for tax, insurance, and health & safety compliance.
  • Legitimate interests — improving services, preventing fraud, and ensuring salon security.
  1. Marketing Communications

With your consent, we may send you:

  • Appointment reminders
  • Promotions and special offers
  • Updates about new services or products

You can withdraw consent at any time by emailing us or using the unsubscribe link in marketing emails.

  1. Sharing Your Information

We may share your data with trusted third parties when necessary:

  • Booking and scheduling platforms
  • Payment processors
  • Insurance providers
  • IT and website service providers
  • Legal or regulatory authorities when required by law

All third parties are required to protect your data and use it only for the purpose provided.

  1. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure digital storage systems
  • Restricted access to client records
  • Encrypted payment processing
  • Staff training on data protection

We retain your data only for as long as necessary for the purposes outlined in this Policy or as required by law.

  1. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you.
  • Right to rectification — correct inaccurate or incomplete information.
  • Right to erasure — request deletion of your data (subject to legal obligations).
  • Right to restrict processing — limit how your data is used.
  • Right to data portability — request transfer of your data to another provider.
  • Right to object — opt out of certain types of processing, including marketing.
  • Right to withdraw consent — at any time where consent is the legal basis.

To exercise your rights, contact us using the details below.

  1. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve site functionality
  • Analyse website traffic
  • Personalise user experience

You can manage cookie preferences through your browser settings.

  1. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 without parental or guardian consent. If you believe a child’s data has been collected without permission, please contact us.

  1. CCTV (If Applicable)

If CCTV is in operation at our premises:

  • It is used for safety, security, and crime prevention.
  • Footage is stored securely and retained for a limited period.
  • Access is restricted and only shared with authorities when legally required.
  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or in the salon. Continued use of our services indicates acceptance of any changes.

  1. Contact Us

For questions, concerns, or data requests, contact:

GOLD FACCTS LIMITED (trading as GOLDEN ESSENCE HAIR) Address: [6a Station Road, Rainham, Gillingham, ME8 7PH, KENT] Email: [goldenessencehair@gmail.com] Company Registration Number: [16986375]